Frequently Asked Questions

Proposal Styling Questions

  • Our packages start from £250 for an intimate setup and from £750 for a full transformation. All pricing is confirmed after a brief consultation, as every proposal is different. We'll always provide a transparent quote before you commit.

  • We recommend booking at least 2–4 weeks in advance to secure your preferred date and allow time for design and sourcing. However, we will always try to accommodate shorter notice where possible — get in touch and we'll let you know our availability.

  • We are based in Surrey and cover Surrey, London, Berkshire and Hampshire for in-person proposal styling. Travel fees may apply for locations outside our core area.

  • Our wedding styling starts from £1,500 for ceremony and reception styling, and from £350 for our on-the-day styling service. Table styling collections are priced bespoke following a consultation, as every wedding is different. We always provide a transparent, itemised quote before you commit to anything.

  • We are based in Surrey and offer in-person wedding styling services across Surrey, London, Berkshire and Hampshire. We are happy to discuss travel to other locations — please get in touch to enquire. Our shop products are available for nationwide delivery across the UK.

  • We recommend enquiring as early as possible, ideally 6–12 months before your wedding date.

    We take on a limited number of weddings each year to ensure every couple receives the full StoryMade experience, so popular dates fill quickly — especially for summer and autumn weddings.

  • Absolutely. We work with all types of venues — from barns and manor houses to hotels and marquees.

    We'll visit your venue (or review photos and floor plans) to understand the space before designing your styling proposal.

  • We require a Booking fee to secure your wedding date, with the balance due closer to the event.

    We offer flexible payment options including Klarna for shop purchases. Full details are provided in your booking agreement.

  • Absolutely — discretion is a key part of what we do. We communicate with you only, set up while your partner is elsewhere, and make ourselves scarce before they arrive. We'll coordinate the timing with you on the day.

  • No — we bring and set up everything included in your package.

    All you need to bring is the ring and your partner.

  • We can arrange takedown of all our items after your proposal moment, so you don't need to worry about anything. This is included in all packages.

  • We work with trusted local photographers and can refer you to someone who specialises in capturing proposal moments. Let us know during your consultation and we'll make the introduction.

Wedding Styling Questions

  • We don't believe in rigid packages.

    Our table styling collections (Blossom, Aurelia and Lumière) are designed as starting frameworks, but everything is tailored to your vision, venue and budget.

    We also offer fully bespoke ceremony and reception styling, designed from scratch around your day.

  • Our on-the-day styling service is for couples who have already sourced their own décor and want a professional eye to dress the venue beautifully.

    We arrive on your wedding morning, carefully place all your items — table settings, signage, candles, favours, florals and more — ensuring everything is balanced, cohesive and polished. You simply enjoy your day.

  • We work with both fresh and dried botanicals, as well as high-quality faux florals where appropriate.

    The choice depends on your aesthetic, budget and the time of year. We'll discuss the best option for your vision during your consultation.

  • Yes! Alongside weddings, we style birthday parties, baby showers, corporate events, and commercial spaces including salons, clinics and restaurants.

    Get in touch to discuss your event.

Shop And Delivery Questions

  • We currently offer UK delivery only.

    • Shipping cost: £15

    • Courier: Parcelforce

    • Service: 24-hour delivery once dispatched

    Please note that delivery times are estimated and may vary slightly depending on location.

  • All of our pieces are made to order, so please allow 7–10 working days for dispatch.

    Once your order has been dispatched, it will be sent via Parcelforce 24-hour delivery, aiming to arrive with you on the next working day.

    If your order includes multiple bespoke items, these may arrive in more than one parcel, but will be dispatched together.

  • After placing your order, you will receive:

    • An order confirmation email

    • A dispatch confirmation email once your order has left us, including tracking details

  • If there is an issue with your order, please contact us via email or our social media channels.

    Please note:

    • We only accept refunds, exchanges, or credit notes for items that arrive damaged or faulty

    • As all pieces are bespoke and made to order, we may request photos and further details to assess and resolve the issue

  • If you’re looking to order larger quantities of some our dried florals for a wedding, event, or commercial space, please get in touch — we’d be happy to discuss your requirements.

  • Yes — we do offer selected items for hire.
    Please email or call us directly to discuss availability and pricing, as hire bookings are handled separately from website purchases.

    Our team will be happy to guide you through the options and create something tailored to your event.

Pampas Care Guide

Our pampas is a natural dried grass and does not require watering or maintenance like fresh flowers.

Each stem is carefully sourced from selected UK flower farms and specialist growers.

On Arrival

Your pampas may appear slightly flattened due to transportation. To restore its fullness:

  • Gently shake each stem

  • Use a hairdryer on a low setting, gradually increasing heat if needed

  • Rotate the stem while drying for an even, fluffy finish

Some shedding during this process is completely normal.

Reducing Shedding

If shedding continues, a light mist of hairspray can help minimise it.
We recommend using this sparingly, as too much can reduce the natural softness and movement of the pampas.

Ongoing Care

Over time, dust may settle on the stems. Simply use a hairdryer on a cool or low setting to gently remove dust as needed.

For salon or commercial installations, we also offer a maintenance service should you prefer us to take care of this for you.