FAQs

Shipping & Delivery Information

1

We currently offer UK delivery only.

  • Shipping cost: £15

  • Courier: Parcelforce

  • Service: 24-hour delivery once dispatched

Please note that delivery times are estimated and may vary slightly depending on location.

Dispatch Times

2

All of our pieces are made to order, so please allow 7–10 working days for dispatch.

Once your order has been dispatched, it will be sent via Parcelforce 24-hour delivery, aiming to arrive with you on the next working day.

If your order includes multiple bespoke items, these may arrive in more than one parcel, but will be dispatched together.

Order Confirmation & Tracking

3

After placing your order, you will receive:

  • An order confirmation email

  • A dispatch confirmation email once your order has left us, including tracking details

Returns, Refunds & Exchanges

4

If there is an issue with your order, please contact us via email or our social media channels.

Please note:

  • We only accept refunds, exchanges, or credit notes for items that arrive damaged or faulty

  • As all pieces are bespoke and made to order, we may request photos and further details to assess and resolve the issue

Wholesale & Large Orders

5

If you’re looking to order larger quantities for a wedding, event, or commercial space, please get in touch — we’d be happy to discuss your requirements.

Pampas Care Guide

Our pampas is a natural dried grass and does not require watering or maintenance like fresh flowers.

Each stem is carefully sourced from selected UK flower farms and specialist growers.

On Arrival

Your pampas may appear slightly flattened due to transportation. To restore its fullness:

  • Gently shake each stem

  • Use a hairdryer on a low setting, gradually increasing heat if needed

  • Rotate the stem while drying for an even, fluffy finish

Some shedding during this process is completely normal.

Reducing Shedding

If shedding continues, a light mist of hairspray can help minimise it.
We recommend using this sparingly, as too much can reduce the natural softness and movement of the pampas.

Ongoing Care

Over time, dust may settle on the stems. Simply use a hairdryer on a cool or low setting to gently remove dust as needed.

For salon or commercial installations, we also offer a maintenance service should you prefer us to take care of this for you.